Please read our Booking Conditions below for the Paris to Swansea Charity Bike Ride 2018.
Event Booking Agreement
The terms and conditions set out below will form the basis of your relationship with Sarn Helen Cycle Events Limited (SHCEL) of 6 St Christophers Court, Marina, Swansea. SA1 1UA. (Company Registration No. 08563783) and the charity for which you may have chosen to raise funds (“the Charity”). Please read them carefully as they set out each party’s respective rights and obligations. All bookings are subject to these terms and conditions.
Cycling Events organised by SHCEL are used by charities for the purpose of raising funds. If you wish to use these events to raise funds for your chosen charity you must raise at least the minimum sponsorship monies applicable for the event selected. The cycling event cost is paid by SHCEL from your sponsorship monies and the remaining sponsorship monies are kept by your chosen charity. You may also choose to participate on the basis of paying the cycling event Costs yourself.
All parties agree to the following Definitions
1. In this Agreement, the following words will have the following meanings unless the context requires otherwise:-
(i) “this Agreement” means this Agreement including all schedules, appendices, amendments, additions, brochures, itineraries and SHCEL website content.
(ii) “the cycling event” means the event and all activities selected by you including flights, accommodation, vehicle hire and all other products and services.
(iii) “the Organiser” means the organiser as defined by the Package Travel, Package Holidays and Package Tours Regulations 1992 (Statutory Instrument 1992 No. 3288) and any amendment or re-enactment of the same and all other legislation implementing the EC Directive on Package Travel, Package Holidays and Package Tours (Council Directive 90/314/EEC).
(iv) “the Registration Fee” means the registration fee payable to SHCEL for the cycling event. This is payable in addition to the Fundraising Target.
(v) “the Fundraising Target” means the minimum amount of money that you must raise in order to take part in the cycling event.
(vi) “the cycling event cost” means the cost of the cycling event due to the Organiser which forms part of the Fundraising Target, being the basic event cost plus the Registration Fee advised at the time of booking and all airline fuel supplements and taxes as referred to in Section C, Clause 5, together with any other amounts you agree to pay the Organiser for the cycling event.
(vii) “you” and “your” means the participant named on SHCEL’s registration form.
(viii) “self funding” is the option to pay the cycling event Cost direct to SHCEL from your own funds.
(ix) “supplier” means a company or person not employed by SHCEL who provides services related to your cycling event.
1. SHCEL is the Organiser of the cycling event and your contract for which is with SHCEL. Please note SHCEL’s responsibilities are limited to the provision of the cycling event in accordance with this Agreement. Except in relation to monies paid to the Charity and held by them on SHCEL’s behalf in accordance with clause 2.3, SHCEL has no responsibility for any payments made to the charity or for any act(s) or omission(s) of the Charity.
2. (i) You must pay the non-refundable Registration Fee direct to SHCEL at the time of booking.
(ii) You must pay the Fundraising Target direct to the Charity no less than 8 weeks prior to the commencement of the cycling event.
(iii) The Charity will pay the cycling event Cost to SHCEL no less than 8 weeks prior to the commencement of the cycling event provided the Charity has received sufficient amounts to cover the cycling event Cost from you.
(iv) If you are self-funding the cycling event the cost must be paid directly to SHCEL at least 8 weeks prior to the commencement of the cycling event.
2.1 If you wish to purchase the insurance offered by SHCEL all premiums must be paid as soon as possible as cover is not effective until these have been paid.
2.2 Credit Card payments. No credit card fee will be charged when paying the Registration Fee. A Fee of 2% will be charged on all other credit card payments made to SHCEL (for example the cycling event Cost). Credit Card charges on payments made to the Charity are at the discretion of the Charity.
2.3 For flight and non-flight inclusive bookings, all monies paid to the Charity up to the full amount of the cycling event Cost will be held on SHCEL’s behalf until they are paid to SHCEL or refunded to you. Monies paid to the Charity over and above the cycling event Cost belong to the Charity.
Failure to meet Payment Deadlines
3.1 If SHCEL or the Charity do not receive all payments due from you (including surcharges where applicable) in full and on time, your place on the cycling event is not guaranteed and further surcharges may apply. This includes the full Fundraising Target which must be paid to the Charity in full no less than 8 weeks before the departure date of the cycling event. SHCEL will be entitled to keep the Registration Fee paid. If you intend to cancel but have not notified SHCEL in writing of your intent to cancel by this date, you must pay the stated cancellation charges depending on the date SHCEL reasonably treats your booking as cancelled.
3.2 You will be liable for all additional costs incurred by SHCEL in the process of collecting all monies due.
Registering to Participate
1.1 You must complete and sign SHCEL’s registration form and return with the appropriate payment as set out in Section A at the time of booking. Your completed medical questionnaire and appropriate insurance form should be returned within 10 days of receiving your information pack. When you register for a Challenge Event you must be 18 years old unless you are a minor of 14 plus years and a parent or guardian is accompanying you on a cycling event suitable for minors. (See 1.3)
1.2 Your place on an event is only confirmed when you return your registration form with the appropriate payment.
1.3 Some SHCEL cycling events are suitable for minors (14 yrs +) if they are accompanied by a parent or legal guardian. One parent/guardian can be responsible for the welfare and conduct up to two children and must accept these conditions on behalf of the child by signing the Booking Form and ensure all information supplied is correct and that the conduct of those children during the cycling event. Should a child be unable to complete the cycling event, the parent must abide by the decisions of the SHCEL Tour Manager and accompany the child if deemed necessary.
2. On receipt of your Booking Form, Reg. Fee and medical questionnaire SHCEL will, subject to availability, confirm by email your place on the cycling event. You must contact SHCEL immediately if information on the confirmation documents appears to be incorrect or incomplete as it may not be possible to make changes later.
2.1 If you wish to make changes to your booking, you must notify SHCEL and the Charity in writing. SHCEL does guarantee to fulfill any such requests but an amendment fee of £25 per person/booking will apply as well as any costs incurred by SHCEL and any costs or charges incurred or imposed by any of SHCEL’s suppliers.
3. You must not do anything or fail to do anything which could bring the Charity and / or SHCEL into disrepute whether before, during or after the cycling event.
3.1 You must ensure that all information given by you to SHCEL and/or the Charity in writing or otherwise is true and accurate. Failure to do so entitles SHCEL and/or the Charity to cancel your booking and SHCEL will be entitled to keep any Registration Fee paid. Depending on the date when SHCEL and/or the Charity discover that you have failed to comply with the provisions of this clause SHCEL will be entitled to charge the cancellation fees set out in clause 7. See also section on “SHCEL’s Liability”.
3.2 When you book with SHCEL you accept responsibility for any damage or loss caused by you. Full payment for any such damage or loss must be paid at the time to the supplier. If you fail to do so, you will be responsible for meeting any subsequent claims made against SHCEL (together with SHCEL’s own and the other party’s full legal costs) as a result of your actions.
3.3. Travel Insurance, including cover for baggage, is mandatory for participants on any SHCEL cycling event. Other than liability arising from negligence in respect of death or personal injury caused by SHCEL or its staff, you travel, together with your personal property, solely at your own risk. You are wholly responsible for arranging your own insurance. Joining the event without adequate insurance in place may result in your participation being terminated and you will have no right to a refund. You should ensure that you have adequate private travel insurance, with protection for the full duration of the cycling event in respect of at least medical expenses, injury, death, repatriation, cancellation and curtailment and you should ensure that there is no exclusion clause limiting protection for the type of activities included in the Challenge Event.
3.4. If you decide to obtain your own travel insurance then you will need to sign and return SHCEL’s Insurance Indemnity Form before being allowed to travel. You will also need to provide SHCEL with a copy of your own personal travel insurance and failure to do so by its deadline may result in SHCEL charging you for its insurance.
3.5 If you purchase the specially arranged insurance cover from SHCEL you must satisfy yourself that any travel insurance arranged through SHCEL meets your requirements and you should arrange supplementary insurance if you deem it necessary. You are responsible for notifying SHCEL if you have not received insurance documentation after SHCEL has taken payment. Any claims concerning matters for which you are required to be or are insured must be directed to your insurers. You will be deemed to have read the insurance cover. All participants are personally responsible for informing insurance companies of any pre-existing conditions.
3.6 Clients taking their own bike or other equipment on a cycling event are responsible for any charge for transportation levied by the airline including excess baggage.
4. SHCEL requires a completed medical questionnaire from each participant. If you are aged 65 years or over or if you have any medical condition that could be adversely affected by exercise you must provide SHCEL with a signed medical questionnaire and further information as necessary from your doctor.
4.1 It is a condition of your participation that in cases of emergency a SHCEL representative has your authority to arrange any necessary medical or surgical treatments and to sign any required consent forms on your behalf.
5. SHCEL will provide its suppliers / agents with the personal details given by you for the purpose of marketing and administering the cycling event. This will include other bodies such as credit card and insurance companies that need to know them for processing payments and providing cover. Personal information is also provided to your chosen Charity. SHCEL will use your personal details to send you further information about SHCEL unless you advise us otherwise.
6. A binding contract exists between you and SHCEL when we dispatch our confirmation letter to you. English Laws and the exclusive jurisdiction of the English Courts will apply to your contract and to any dispute, claim or other matter of any description (and whether or not involving any personal injury) which arises between you and SHCEL must be dealt with by the Courts of England and Wales only unless, in the case of Court proceedings, you live in Scotland or Northern Ireland. In this case, proceedings are brought in Scotland or Northern Ireland, you may choose to have your contract and any dispute, claim or other matter of any description which arises between you and SHCEL governed by the law of Scotland/Northern Ireland as applicable (but if you do not choose, English law will apply).
Cycling Event Minimum Numbers
7. Cycling events require a minimum number of participants for their operation so SHCEL reserves the right to cancel any event due to insufficient numbers up to 56 days prior to departure. In these circumstances you will be offered an alternative cycling event (which may involve an additional payment) or a complete refund. (See Section C, Clauses 1b and 1c below). SHCEL will not be liable for any expenses incurred by you such as visas, vaccinations and non-refundable transportation bookings.
SHCEL’s Right to Refuse Your Registration
8. SHCEL reserves the right on reasonable grounds to refuse your participation without having to disclose the reason. SHCEL’s decision in this matter will be final and binding but will exercise this right only when clear grounds exist. If these circumstances arise your Registration Fee and insurance premium will be refunded in full.
1. SHCEL plans cycling events many months in advance and details are published in good faith as statements of intention only. Itineraries are complicated and may be changed at short notice through factors out of our control. Whilst SHCEL endeavors to avoid itinerary changes we do not guarantee itinerary details and reserve the right to amend the itinerary of any cycling event as and when it becomes necessary to do so.
Occasionally SHCEL has to make a “significant change” which is a change made before departure which can reasonably be expected to have a major affect on the cycling event. Significant changes are likely to include; a change of accommodation area for the whole or a major part of the time you are away, a change of outward departure time or overall length of time you are away of twelve or more hours, a change of UK departure point to one which is less convenient for you and a significant change of itinerary missing out one or more major destinations substantially or altogether. Alterations to the airline, aircraft type or routing is not a significant change and SHCEL is under no obligation to notify you in advance. If SHCEL has to make a significant change or cancellation we will tell you as soon as possible. If there is time to do so before departure, SHCEL will offer you the choice of the following options:-
a) Accepting the changed arrangements (for significant changes)
b) Purchasing an alternative cycling event from SHCEL, of a similar standard to that originally booked if available. SHCEL will offer you at least one alternative cycling event of equivalent or higher standard at no extra charge. If this Event is in fact cheaper than the original one, we will refund the price difference to you (if you are Self-Funding the cycling event Cost or to the Charity if we have received the cycling event Cost from them).
c) Cancelling or accepting the cancellation in which case you will receive a full and quick refund of all monies (including the Registration Fee) you have paid directly to SHCEL. Where the Charity has paid the Challenge Event Cost to SHCEL, SHCEL will refund those costs to the Charity (See “Refunds and Compensation” below)
Please note that the above options are not available where any change made is a minor one.
If SHCEL makes a significant change or cancellation we will as a minimum pay you reasonable compensation subject to the following exceptions:-
Compensation will not be payable and no liability beyond offering the above mentioned choices can be accepted where SHCEL are forced to make a change or cancellation as a result of circumstances beyond SHCEL’s control or unusual and unforeseeable circumstances, the consequences of which were unavoidable even with all due care, or where SHCEL is forced to cancel due to the minimum number of participants required for the cycling event not being reached.
If SHCEL cancels because you fail to comply with any of the booking conditions, compensation will not be payable and the above options will not be available.
A minor change is one which, taking account the information you have provided when booking or which SHCEL can reasonably be expected to know as the Organiser, SHCEL would not reasonably expect to have a significant effect on the Event. As SHCEL does not control the management of Event accommodation, advertised accommodation may not be suitable or available on arrival in which case SHCEL will endeavor to provide accommodation of at least the same standard in the same area. If SHCEL deems it necessary to change the itinerary during the Challenge Event, the cycling event Leader will arrange the best alternative. The decision of the cycling event Leader in these circumstances will be final.
Very rarely, SHCEL may be forced by “force majeure” to change or terminate the cycling event after departure but before the scheduled end of the event. In these circumstances SHCEL will not make any refunds (unless refunds are obtained from suppliers) or pay you compensation or meet costs / expenses you incur as a result.
Challenge Participation and Responsibility
2. cycling event itineraries often involve hazards inherent to the activities involved in it. These hazards increase the risk to participants of personal injury, death, illness, and/or loss or damage to property. By registering you acknowledge and accept the inherent hazards involved in the cycling event. Except as set out in this Agreement, SHCEL cannot accept any liability for any personal injury, death, illness, loss or damage to property or any other loss or damage you incur as a result of your participation. Any safety equipment supplied must be worn correctly at all times. Your cycling helmet should be worn at all times when you are cycling.
3. SHCEL regrets it is not in a position to offer you any assistance in the event of delay at your outward or homeward point of departure. Any airline concerned may however provide refreshments. SHCEL will not be liable for any delay which results from the behaviour of any other passenger on the flight.
4. If you have a complaint about any part of the cycling event, you must tell the relevant supplier and cycling event Leader at the time affording SHCEL the chance to put things right. Any complaints must be communicated to the cycling event Leader in writing immediately and to the SHCEL office within 28 days of your return from the Event.
Cycling Event Price Variations
5. SHCEL reserves the right to make changes to and correct errors in advertised prices at any time before your cycling event is confirmed. SHCEL will advise you of any error of which SHCEL is aware and of the correct price at the time of booking. You must check the price of your chosen cycling event at the time of booking.
The cycling event Cost you agree to pay consists of the basic event cost advised at the time of booking and any fuel supplement or taxes imposed by any airline providing flights for your cycling event together with any other amounts you agree to pay the Organiser. Due to their fluctuating nature, airline fuel supplements and taxes are not included in the basic cycling event cost advised at the time of booking, but are payable in full in the amount confirmed by the airline approximately 6-8 weeks prior to the commencement of the cycling event. This amount is not a surcharge as it is part of the total cycling event Cost you agree to pay at the time of booking, and the surcharge provisions set out below will not apply to it.
Once the cycling event price has been confirmed at the time of booking, SHCEL will only increase it in the following circumstances, passed on by way of surcharge. A surcharge will be payable, subject to the conditions set out in this clause, if SHCEL’s costs increase as a result of transportation costs (e.g. fuel, scheduled airfares and any other airline surcharges) which are part of the contract between airlines (and their agents) and the Organiser or dues, taxes or fees payable for services such as landing taxes or embarkation fees at airports increasing or SHCEL’s costs increase as a result of any changes in the exchange rates which have been used to calculate the cost of the cycling event.
Even in the above cases, only if the amount of the increase in SHCEL’s costs exceeds 2% of the Challenge Event Cost (excluding insurance premiums and any amendment charges), will SHCEL levy a surcharge. If any such surcharge is greater than 10% of the cycling event Cost (excluding insurance premiums and any amendment charges), you will be entitled to cancel your booking and receive a full refund of the Registration Fee and the cycling event Cost if you have paid these directly to SHCEL. SHCEL does not refund amendment charges. If SHCEL has received the cycling event Cost from the Charity, this will be refunded to the Charity. Alternatively you can purchase another trip from SHCEL as referred to in “itinerary” above. Please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.
You have 14 days from the issue date printed on the surcharge invoice to tell us if you want to cancel or purchase another cycling event. If you do not tell SHCEL to do so within this period of time, SHCEL are entitled to assume that you will pay the surcharge. Any surcharge must be paid with the balance of the cost of the cycling event within 14 days of the issue date printed on the surcharge invoice, whichever is the later.
SHCEL promises not to levy a surcharge within 30 days of the start of the cycling event.
Changes and errors do occasionally occur. You must check the cost of your chosen event at the time of booking.
6. The flight timings detailed in cycling event documentation are for general guidance only and are subject to change. You will be advised of the latest timings approximately two weeks before departure. In most cases your tickets will be given to you at the airport. You must check flight details very carefully to ensure you have the correct flight times. Flight times may be changed even within two weeks of departure – SHCEL will contact you as soon as possible if this occurs.
Cancellations or termination
7. If you want to cancel your booking, you must notify SHCEL in writing. The effective date of cancellation will be the date such notice is received. Cancellation fees after registration has been made are as follows. Registration Fees, amendment fees and insurance premiums are not refundable in the event that you cancel.
Period before departure written notice Cancellation Charge of cancellation is received by SHCEL
More than 56 days prior to departure – Loss of Registration Fee only
56-29 days prior to departure – Registration Fee plus 50% of the Trip Cost
28-15 days prior to departure – Registration Fee plus 75% of the Trip Cost
14-0 days prior to departure – Registration Fee plus 100% of the Trip Cost
If you have paid the cycling event Cost directly to SHCEL.
If you cancel your booking, the cancellation charges referred to above will apply. You will receive a refund of any monies paid by you directly to SHCEL relating to the cycling event Cost paid after deduction of the cancellation charges set out above.
If the Charity has paid the cycling event Cost to SHCEL.
If you cancel your booking, the cancellation charges referred to above will apply. SHCEL shall refund to the Charity any monies relating to the cycling event Cost paid by it to SHCEL after deduction of the cancellation charges set out above. You agree that the Charity shall be entitled to keep any such refunded monies and shall not be obliged to pay them to you.
If cancellation occurs in circumstances where recovery of cancellation charges is indemnified under your travel insurance, you hereby agree that you will co-operate in the recovery of these charges from the insurers and any sums recovered under the policy will be paid to the Charity.
With regards to any monies paid to the Charity over and above the cycling event Cost, no refund of these will be payable to you in the event of your cancellation of your booking as these monies were raised for charitable purposes.
7.1 Transferring your place to another cycling event may be possible. You must make this request to SHCEL in writing. More than 56 days before departure, SHCEL will endeavor to transfer your Registration Fee, less £40 administration fee. Further charges may be deducted where costs exceeding this have been spent on your behalf and are irrecoverable by SHCEL. The cycling event you transfer to must depart within 12 months of the cycling event you transfer from and only one transfer is allowed per booking. You must immediately pay the difference to SHCEL if your new cycling event has a higher Registration Fee; where this is lower, SHCEL will deduct any difference from the cycling event Cost invoice to be paid by you or your Charity. You must accept and adhere to any differences in cycling event Costs and Fundraising Targets, and sign a new Registration Form when requested. If your request to transfer is made 56 or days or less prior to departure, SHCEL will be unable to transfer your Registration Fee and cancellation charges as above will be applicable.
Passports, vaccinations and visas
8. You must have a valid, full 10 year passport (minimum of six months validity required at the end of the cycling event) and hold appropriate visa and vaccination certificates. You will be liable for reimbursing SHCEL, if failure to obtain any such documents results in fines, surcharges or financial penalty being imposed upon SHCEL. Information given by SHCEL about these matters or related items (climate, clothing, baggage, personal gear etc.) is given in good faith but requirements may change and you must check the current position for the time of departure. You are responsibility for obtaining vaccinations required for your cycling event.
Cycling Event Leader’s Authority
9. Completing your Registration Form signifies your agreement to abide by the authority of the SHCEL appointed cycling event Leader. The decision of the cycling event Leader as to the conduct, itinerary and objectives of the cycling event is final. If the cycling event leader or any other person in authority feels that your behaviour or physical condition is detrimental to the safety, welfare and well-being of the group as a whole or that your general well-being will be put at risk by continuing with the Challenge, you may be asked to leave the cycling event without the right to any refund for unused services, receiving compensation or for meeting costs you incur as a result. Furthermore, you must meet any expenses incurred by SHCEL as the result of your behaviour.
10. SHCEL promises to ensure that cycling event arrangements it has agreed to make, perform or provide as applicable as part of its contract with you are made, performed with reasonable skill and care. This means that, subject to these booking conditions, SHCEL will accept responsibility if, for example, you suffer death or personal injury or your contracted cycling event arrangements are not provided as promised or prove deficient as a result of the failure of SHCEL, it’s employees, agents or suppliers to use reasonable skill and care in making, performing or providing, as applicable, your contracted cycling event arrangements. It is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against SHCEL. In addition, SHCEL will only be responsible for what employees, agents and suppliers do or do not do if they were at the time acting within the course of their employment (for employees) or carrying out work SHCEL had asked them to do (for agents and suppliers).
10.1 SHCEL will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following:-
i. the act(s) and / or omission(s) of the person(s) affected or any member(s) of their party or
ii. the act(s) and / or omission(s) of a third party not connected with the provision of your cycling event and which were unforeseeable or unavoidable or
iii. ‘Force Majeur’ as defined below
10.2 Please note, SHCEL cannot accept responsibility for any services which do not form part of this contract with you. This includes, for example, any additional services or facilities that your hotel or any other supplier agrees to provide for you where the services or facilities are not advertised in SHCEL’s brochure and SHCEL have not agreed to arrange them. In addition, regardless of any wording used by SHCEL on its website, in any of its brochures or elsewhere SHCEL only promises to use reasonable skill and care as set out above and SHCEL does not have any greater or different liability to you.
10.3 The promises SHCEL make to you about the services it has agreed to provide or arrange as part of its contract with you – and the laws and regulations of the country in which your claim or complaint occurred – will be used as the basis for deciding whether the services in question had been properly provided. If the particular services which gave rise to the claim or complaint complied with local laws and regulations applicable to those services at the time, the services will be treated as having been properly provided. This will be the case even if the services did not comply with the laws and regulations of the UK which would have applied had those services been provided in the UK. The exception to this is where the claim or complaint concerns the absence of a safety feature which might lead to a reasonable participant to refuse to take the trip in question.
10.4 As set out in these booking conditions SHCEL limits the maximum amount it may have to pay you for any claims you may make against it. Where SHCEL is found liable for loss of and / or damage to any luggage or personal possessions (including money), the maximum amount SHCEL will have to pay you is £1500 (fifteen hundred) per participant affected unless a lower limitation applies to your claim under this clause or sub-clause 11.5 below.
For all other claims which do not involve death or personal injury, if SHCEL are found liable to you on any basis the maximum amount it will have to pay you is twice the price (excluding insurance premiums and amendment charges) paid by or on behalf of the participant(s) affected in total unless a lower limitation applies to your claim under sub-clause (6) below. This maximum amount will only be payable where everything has gone wrong and you have not received any benefit at all from the cycling event.
10.5 Where any claim or part of a claim (including those involving death or personal injury) concerns or is based on any travel arrangements (including the process of getting on and / or off the transport concerned) provided by any air, sea, rail or road carrier or any stay in a hotel, the maximum amount of compensation SHCEL will have to pay you will be limited. The most SHCEL will have to pay you for that claim or that part of a claim if SHCEL are found liable to you on any basis is the most the carrier or hotel keeper concerned would have to pay under the international convention or regulation which applies to the travel arrangements or hotel stay in question (for example, the Warsaw Convention as amended or un-amended and the Montreal Convention for international travel by air and / or for airlines with an operating licence granted by an EU country, the EC Regulation on Air Carrier Liability No 889/2002 for national and international travel by sea). Please note: Where a carrier or hotel would not be obliged to make any payment to you under the applicable International Convention or Regulation in respect of a claim or a part of a claim, SHCEL similarly are not obliged to make a payment to you for that claim or part of the claim. When making any payment, SHCEL are entitled to deduct any money which you have received or are entitled to receive from the transport provider of hotelier for the complaint or claim in question. Copies of the applicable International Conventions and Regulations are available from us on request.
10.6 Please note, SHCEL cannot accept any liability for any damage, loss, expense or other sum(s) of any description (1) which on the basis of the information given to SHCEL by you concerning your booking prior to SHCEL accepting it. SHCEL could not have foreseen you would suffer or incur if SHCEL breached our contract with you or (2) which did not result from any breach of contract or other fault by SHCEL or its employees or, where SHCEL are responsible for them, its suppliers. Additionally SHCEL cannot accept liability for any business losses.
10.7 You must provide SHCEL and its insurers with all assistance it may reasonably require. You must also tell SHCEL and the supplier concerned about your claim or complaint as set out under Clause 10 “Complaints” If asked to do so, you must transfer to SHCEL or our insurers any rights you have against the supplier or whoever else is responsible for your claim or complaint (if the person concerned is under 18, their parent or guardian must do so). You must also agree to cooperate fully with SHCEL and its insurers want to enforce any rights which are transferred.
10.8 Force Majeure: Except where otherwise expressly stated in these conditions, SHCEL regrets it cannot accept liability or pay any compensation where the performance or prompt performance of our obligations under our contract with you is prevented or affected by or you otherwise suffer any damage or loss (as more fully described in clause 18(1) above) as a result “Force Majeure”. In these Booking Conditions, “Force Majeure” means any event which SHCEL or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.
Conditions of Suppliers
11. Many of the services which make up the cycling event are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions. Some of these terms and conditions may limit or exclude the supplier’s liability to you, usually in accordance with applicable International Conventions (see “Liability” above). Copies of the relevant parts of these terms and conditions are available on request from SHCEL or the supplier concerned.
12. If you have any special requests you must advise SHCEL in writing at the time of booking. SHCEL will pass any reasonable requests on to the relevant supplier although we regret that we cannot guarantee any request will be met unless we have specifically confirmed this. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability.
SHCEL regrets it cannot accept any conditional bookings, i.e. any booking which is specified to be conditional on the fulfillment of a particular request.
Price and Brochure Accuracy
13. Information and prices shown in SHCEL promotional materials may have changed by the time you book your cycling event. Whilst every effort is made to ensure accuracy, errors do occasionally occur. You can ensure that your information is accurate by checking all details of the cycling event with SHCEL at time of booking.
14. SHCEL reserves the right to use any photographs and images taken on a cycling event or related occasion by its employees or forwarded by any person on the cycling event or connected to the cycling event, on its website, in its social network marketing activities or for use in any other relevant promotional material.